CLAIMS AND REDO ORDERS
Please check your order immediately upon receipt. All claims must be reported within 7 calendar days upon receipt of goods. If misspelling is the issue we will first examine the order. If the message / artwork matches the order we will not redo the order. If the message / artwork does not match the order we will request a picture to verify the mistake or to send us a sample by mail. For color issues we will require a sample to be mailed to us. Upon receipt of the "visual", we promptly remedy the situation and redo the affected portion of the order if mandated.
If the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process a credit for that amount rather than redoing that portion. Redo order will ship ground. Redo orders given because of shipments being lost in shipping by FedEx, UPS, DHL or USPS will be done after confirmation of the order being lost. The order will be redone in the same manner the order was originally placed. All orders of any size fall under our over/under policy. The policy is: No redo or remake will be given for missing or defective products if the amount in question is less than 10% of the order.
RETURN & REFUND POLICY
As you may be aware, custom made products cannot be restocked. In fact, the industry standard for customized products dictates a no return and a no refund policy if the product has been processed according to the order. Expedited production and shipping cost will not be refund if the order arrives on time. In an isolated case if a refund is given, 25% of the total cost will be withheld upon the return of the order. StressBalls360.com will not pay shipping for the return of the order if a refund is approved.
REPLACEMENT POLICY
When an error has been confirmed, (upon following instructions under "claims") we will make every attempt to promptly redo the order. We will process the redo order exactly as you had originally requested minus any errors that we made. We will not change the product, the logo or artwork or the imprint color when processing the redo.
STORE CREDIT
When a redo is no longer practical or even feasible, (either due to event date timelines, out-of-stock or quantity issues) StressBalls360.com will issue a store credit for up to the same value as the original order minus any shipping fees. Shipping charges will not be credited back as this charge is made on behalf of the shipping company. The store credit may be treated as cash, and may be used at any time and on any product we stock.
